FAQ - Frequently Asked Questions
In this section you will find replies to the most frequently asked questions! For other questions or comments, you can contact customer service at rubrique contact. We will reply to you as quickly as possible.
What quality are the items you sell?
The CUBjeans team takes the greatest care in the manufacture of the items it sells. The fabrics and accessories are among the best the market has to offer. All items sent to you are subjected to the most stringent quality control. You will find all the information you need relating to size in our size guide.
How do I make an order online?
There's nothing easier than placing an order on the CUBjeans.com website: browse through our catalogue to find what you want in the different categories or use the filters to find the required size, fabric and leg length. Click on the product you are interested in, choose your US size (the French size will show as a hint) and click on 'Add to cart'. The product will be placed in your cart (viewed by clicking on the top right of the screen). To confirm your purchases, click on the button entitled 'Confirm your order' in the cart.
For your first order, you need to create a compte in order to be identified before completing your order.
Please be sure to fill in all the fields relating to invoicing.
If you are an existing customer, enter your email address and personal code to identify yourself.
Is online payment secure?
CUBjeans has chosen PayPal as a partner to guarantee payment in complete security. Your bank details, which are encrypted and made secure using the SSL protocol, are never visible online and are never stored on the CUBjeans.com website. We never know or store the information relating to your bank card. Because of this, and for your safety, you will need to re-enter your bank card details with every order.
How can I pay?
You can pay for your CUBjeans order by bank card or via PayPal.
We accept Carte Bleue, Visa, MasterCard, Discover, American Express and some local cards such as Carte Aurore, Cofinoga / Privilège or 4 étoiles in France
How quickly will my order be dispatched?
100% of the items offered on the CUBjeans.com website are usually in stock (unless stated otherwise) in order to guarantee you maximum service and fast delivery. All orders placed after 3pm will be prepared and dispatched on the next working day. Occasionally this may be extended at sale time or during other promotions. Please note that all orders placed on a Friday after 3pm will not be dispatched until the following Monday.
How quickly will my order be delivered?
In mainland France: from the time of consignment to the Post Office, your articles will be delivered on average within 2 to 4 working days using the Colissimo tracked service, unless delayed by force majeure.
For other countries or other regions of France: from the time of consignment to the shipper, your articles will be delivered on average within 4 to 10 working days, unless delayed by force majeure.
What happens if I am not at home at the time of delivery?
For deliveries by La Poste (the French Post Office): If you are not at home when the postman calls, a delivery notification card will be placed into your letter box. This will show the time and date of the call and the post office where you can collect your parcel. You will need to present the card at the post office indicated along with an item of identification in order to retrieve your parcel. You have 2 weeks from the date on the card to retrieve your parcel. After that time the parcel will be automatically returned to us. For other shipping companies, please refer to the website of the company concerned.
Can I take delivery at my place of work?
Yes, simply specify the address on your order in the Delivery section. Please ensure that your company or employer accepts deliveries for private individuals.
What if my parcel doesn't arrive?
What if a product is no longer in stock?
If an item is no longer available, contact us and CUBjeans will reply to you by email to let you know the availability of the product.
How do I know my order has been accepted?
When your order is confirmed, a confirmation email will be sent to you summarising the contents of the order: the nature, quantity and price of the products ordered, the chosen payment method and the delivery address.
I've forgotten my password
On the 'my account' page, click on the link entitled 'Forgotten my password'. Enter your email address then click on 'Confirm'. An email will be automatically sent to you informing you of your new password.
How can I see my invoice?
Your invoice will be sent directly to your registered email address once your order has been processed by our Sales department. You can see all invoices relating to your orders in ''My account'.
Can I change my order once I have paid for it?
We will try to accommodate you if at all possible. Make your request as quickly as possible via rubrique contact
We are unable to change an order once it has been confirmed and dispatched.